How can we help you?
Find instant answers to common questions about Myparcels, get help with drop-off QR codes, or reach out to our dedicated support team.
Direct Email Support
Have questions or need technical support? Send us an email anytime.
Response SLA
We read every email and aim to respond to all inquiries within 24 hours.
Account & Data Deletion
App Store compliant options to wipe all your personal data and account records.
Send a Support Request
Fill in your message details below to get direct assistance from our engineering and support team.
Knowledge Base
Frequently Asked Questions
Myparcels is your digital return wallet. Instead of searching through crowded email inboxes at the drop-off counter, Myparcels auto-extracts or lets you save return QR codes, barcodes, and drop-off receipts for couriers like Royal Mail, Evri, DPD, Amazon, Yodel, and InPost in one place—accessible offline.
App Store Data & Account Deletion Policy
Apple App Store Guideline 5.1.1 Compliance
In compliance with Apple App Store policies, Myparcels provides users with complete autonomy over their data and account retention.
1Delete Account within the App
- Open the Myparcels app on your iPhone or Android device.
- Navigate to Settings → Account Settings.
- Tap Delete Account & Data.
- Confirm your deletion. All synced cloud data and your account profile will be instantly erased.
2Delete Account via Email Request
If you no longer have the app installed, you can send an email request to our support team:
Requests are processed within 48 business hours.
Myparcels Support & App Information
Official App Store Support URL for Myparcels | Developed by Something Media